Frequently Asked Questions
From COVID-19 procedures to billing questions and special services, we’d like to put your mind at ease. If you can’t find the answer to your question here, please contact us.
- Edmonton, AB
- 780.434.9566
Frequently Asked Dental Care Questions
Book AppointmentBilling & Payments
Do you take dental insurance on assignment for payment (also called direct billing)?
Yes, we offer direct billing. However, please note that you are responsible for any portion of the fees not paid by your insurer.
Do you take payment plans?
Yes, we can arrange payment plans. Please talk to any of the reception staff to arrange a workable payment plan for you. We don’t charge interest on plans that are 3 months long or less.
Do you charge for cancelled appointments?
We understand that life happens and occasionally you may need to cancel an appointment. We don’t charge for cancelled appointments, however, we do ask you to give us at least 24 hours’ notice when possible to cancel or change your appointment.
Dental Emergencies
Do I need an appointment to see a dentist? I have a dental emergency.
No, you do not need an appointment for a dental emergency. We accept walk-in appointments and will prioritize emergency patients on the day of. If you are experiencing a dental emergency during office hours, please call us and we will prioritize your appointment for the same day. Learn more about our emergency dental care here.
What do I do if I have a dental emergency after hours?
If you are experiencing a dental emergency after hours, please phone us and our answering service will get you in contact with a dentist from the clinic as soon as possible. The good news is that many dental emergencies can be handled with a phone call, or perhaps a prescription called into a pharmacy.
COVID-19
Do I have to wear a mask in the clinic?
You are required to wear a mask at our clinic, both to protect yourself and others and as recommended by the Alberta Dental Association & College. Of course, during dental treatment your mask is removed.
If you have a personal objection or health reason to not wear a mask, please inform the receptionist at the pre-screening event so that our team can help assist you.
General Questions
Are you open extended hours?
Yes, we are. We take appointments as early as 7 a.m. and we stay open until 8 p.m. Monday through Thursday. We’re open almost every Saturday from 8 a.m.–2:30 p.m. to better meet our patients’ needs.
Will I see the same dentist every time I come in?
You’ll see the same dentist every time you visit us, except in cases where you need unscheduled emergency treatment and another dentist can see you sooner. You (and your family if applicable) are all booked with the same dentist unless you request otherwise.
Does the clinic have digital X-ray technology or use old-style film?
Southgate Dental Centre is fully digital for taking X-rays and this allows us and you to view your X-rays on our monitors.
Digital X-rays are easier to share with dental specialists, easier to store, and better for the environment as no chemicals are required to develop the X-rays.
Do you offer same-day crowns?
We use Cerec CAD-CAM technology to offer convenient same-day crowns. However, you first need a consult with the dentist to see if this technology is appropriate for your tooth or teeth.
Do you offer Invisalign treatment for crooked teeth?
We’re happy to offer Invisalign treatment. Before going ahead with treatment, your dentist will need a consult with you to decide if your problem is treatable with Invisalign clear retainers.
When should I bring my child in for their first dental exam?
We recommend bringing your child for a dental exam within 6 months of the eruption of the first tooth, which is generally between the ages of 6 and 12 months. With this timing, we can consult with you on bottle feeding, diet, and tooth care before problems start.
In a child’s dental exam, X-rays, cleaning, and fluoride treatment are only performed as necessary. Most children don’t require X-rays until around ages 5 to 7.
Our Office
For Your Convenience
For Your Convenience
- Free parking
- Free wifi
- Evening and weekend hours
- Accessibility for people of different abilities
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For Kids
For Kids
- Children’s playroom with a TV
- Ceiling mounted TVs
+
For You
For You
- Blankets for your comfort (washed after every use)
- Ceiling mounted TVs
- Refreshment station
- Magazines for your enjoyment
+
For Your Convenience
- Free parking
- Free wifi
- Evening and weekend hours
- Accessibility for people of different abilities
For Kids
- Children’s playroom with a TV
- Ceiling mounted TVs
For You
- Blankets for your comfort (washed after every use)
- Ceiling mounted TVs
- Refreshment station
- Magazines for your enjoyment
Visit our South Edmonton Location
Our Convenient Location
Find us conveniently located just off of Whitemud Drive in Southgate Centre.
Where to park?
We’re located in a shopping plaza with ample free, easy to find parking.
Address
10831 51 Ave NWEdmonton, AB T6H 5T1
Contact Information
- Phone: 780.434.9566
- Email: [email protected]
Hours
Monday
7 AM – 8 PM
Tuesday
7 AM – 8 PM
Wednesday
8 AM – 8 PM
Thursday
7 AM – 8 PM
Friday
8 AM – 4 PM
Saturday
8 AM – 2:30 PM
Sunday
Closed
Our Services
Esthetic Dentistry
You should love your smile! Southgate Dental Centre can help you achieve the smile you’ve always wanted with esthetic dentistry. Ask us about our whitening and veneer services!
Esthetic Dentistry
Crowns
If you have a broken or weak tooth, it may need a little TLC. Dental crowns improve the look, shape, and function of damaged teeth. Ask us about our restorative dentistry at Southgate Dental.
Crowns
Invisalign
Straighten your smile with Invisalign! This revolutionary aligner is a clear, affordable alternative to traditional braces and is suitable for patients of all ages. Ask us how Invisalign can help you.
Invisalign
Dental Surgery
At some point, you may need dental surgery. From tooth extractions to root canals, you can trust your experienced surgical team at Southgate Dental. Ask us how we can make your procedure comfortable.
Dental SurgeryWe Belong To
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Southgate Dental Centre
- 10831 51 Ave NW
- Edmonton, AB T6H 5T1
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P: 780.434.9566
[email protected]
