Frequently Asked Dental Care Questions

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Frequently Asked Questions

From COVID-19 procedures to billing questions and special services, we’d like to put your mind at ease. If you can’t find the answer to your question here, please contact us.

Billing & Payments

Do you take dental insurance on assignment for payment (also called direct billing)?

Yes, we offer direct billing. However, please note that you are responsible for any portion of the fees not paid by your insurer.

Yes, we can arrange payment plans. Please talk to any of the reception staff to arrange a workable payment plan for you. We don’t charge interest on plans that are 3 months long or less.

We understand that life happens and occasionally you may need to cancel an appointment. We don’t charge for cancelled appointments, however, we do ask you to give us at least 24 hours’ notice when possible to cancel or change your appointment.

Dental Emergencies

Do I need an appointment to see a dentist? I have a dental emergency.

No, you do not need an appointment for a dental emergency. We accept walk-in appointments and will prioritize emergency patients on the day of. If you are experiencing a dental emergency during office hours, please call us and we will prioritize your appointment for the same day. Learn more about our emergency dental care here.

If you are experiencing a dental emergency after hours, please phone us and our answering service will get you in contact with a dentist from the clinic as soon as possible. The good news is that many dental emergencies can be handled with a phone call, or perhaps a prescription called into a pharmacy.

COVID-19

Do I have to wear a mask in the clinic?

You are required to wear a mask at our clinic, both to protect yourself and others and as recommended by the Alberta Dental Association & College. Of course, during dental treatment your mask is removed.

If you have a personal objection or health reason to not wear a mask, please inform the receptionist at the pre-screening event so that our team can help assist you.

General Questions

Are you open extended hours?

Yes, we are. We take appointments as early as 7 a.m. and we stay open until 8 p.m. Monday through Thursday.  We’re open almost every Saturday from 8 a.m.–2:30 p.m. to better meet our patients’ needs. 

You’ll see the same dentist every time you visit us, except in cases where you need unscheduled emergency treatment and another dentist can see you sooner. You (and your family if applicable) are all booked with the same dentist unless you request otherwise.

Southgate Dental Centre is fully digital for taking X-rays and this allows us and you to view your X-rays on our monitors.

Digital X-rays are easier to share with dental specialists, easier to store, and better for the environment as no chemicals are required to develop the X-rays.

We use Cerec CAD-CAM technology to offer convenient same-day crowns. However, you first need a consult with the dentist to see if this technology is appropriate for your tooth or teeth.

We’re happy to offer Invisalign treatment. Before going ahead with treatment, your dentist will need a consult with you to decide if your problem is treatable with Invisalign clear retainers. 

We recommend bringing your child for a dental exam within 6 months of the eruption of the first tooth, which is generally between the ages of 6 and 12 months. With this timing, we can consult with you on bottle feeding, diet, and tooth care before problems start.

In a child’s dental exam, X-rays, cleaning, and fluoride treatment are only performed as necessary. Most children don’t require X-rays until around ages 5 to 7.

Our Office

For Your Convenience

For Your Convenience

  • Free parking
  • Free wifi
  • Evening and weekend hours
  • Accessibility for people of different abilities
+

For Kids

For Kids

  • Children’s playroom with a TV
  • Ceiling mounted TVs
+

For You

For You

  • Blankets and pillows (washed after every use)
  • Ceiling mounted TVs
  • Warm wipes after your appointment
+
  • Free parking
  • Free wifi
  • Evening and weekend hours
  • Accessibility for people of different abilities
  • Children’s playroom with a TV
  • Ceiling mounted TVs
  • Blankets and pillows (washed after every use)
  • Ceiling mounted TVs
  • Warm wipes after your appointment

Visit our South Edmonton Location

Our Convenient Location

Find us conveniently located just off of Whitemud Drive in Southgate Centre.

Where to park?

We’re located in a shopping plaza with ample free, easy to find parking.

Address

10831 51 Ave NW
Edmonton, AB T6H 5T1

Contact Information

Hours

Monday
7 AM8 PM
Tuesday
7 AM8 PM
Wednesday
8 AM8 PM
Thursday
7 AM8 PM
Friday
8 AM4 PM
Saturday
8 AM2:30 PM
Sunday
Closed

Our Services

You should love your smile! Southgate Dental Centre can help you achieve the smile you’ve always wanted with esthetic dentistry. Ask us about our whitening and veneer services!

Esthetic Dentistry

If you have a broken or weak tooth, it may need a little TLC. Dental crowns improve the look, shape, and function of damaged teeth. Ask us about our restorative dentistry at Southgate Dental.

Crowns

Straighten your smile with Invisalign! This revolutionary aligner is a clear, affordable alternative to traditional braces and is suitable for patients of all ages. Ask us how Invisalign can help you.

Invisalign

At some point, you may need dental surgery. From tooth extractions to root canals, you can trust your experienced surgical team at Southgate Dental. Ask us how we can make your procedure comfortable.

Dental Surgery

See Our Google Reviews

Our Blog

Is Invisalign Worth It?

Invisalign

Is Invisalign Worth It?

Invisalign

A smile is an expression of positive feelings and is often contagious. Yet, many people hide their smiles because they don’t like the appearance of their teeth. You want to enjoy your smile but need a solution that fits your comfort and lifestyle.  For patients who believe traditional braces are an eyesore, Invisalign is a […]

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November 10, 2022
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Dr. Kevin Hamm

A smile is an expression of positive feelings and is often contagious. Yet, many people hide their smiles because they don’t like the appearance of their teeth. You want to enjoy your smile but need a solution that fits your comfort and lifestyle.  For patients who believe traditional braces are an eyesore, Invisalign is a […]

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Is Mouthwash Necessary?

Teeth Cleaning

Is Mouthwash Necessary?

Teeth Cleaning

Halitosis, or bad breath, is a common occurrence amongst Canadians. Many assume that rinsing with mouthwash morning and night is the best solution. And while that can certainly help alleviate unpleasant smells in the short-term, it’s not typically the best or most surefire solution. But if mouthwash isn’t the solution, then what is? First, flossing […]

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October 18, 2022
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Dr. Kevin Hamm

Halitosis, or bad breath, is a common occurrence amongst Canadians. Many assume that rinsing with mouthwash morning and night is the best solution. And while that can certainly help alleviate unpleasant smells in the short-term, it’s not typically the best or most surefire solution. But if mouthwash isn’t the solution, then what is? First, flossing […]

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Can You Brush Your Teeth Too Much?

Brushing & Flossing

Can You Brush Your Teeth Too Much?

Brushing & Flossing

We all know that a solid dental care routine is the foundation of strong oral health. Consistent brushing and flossing is just as important as having regular dental exams and cleanings, but is it possible to brush your teeth “too much?” And if it is possible, how does over-brushing affect your oral health over time? […]

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October 18, 2022
0
Dr. Kevin Hamm

We all know that a solid dental care routine is the foundation of strong oral health. Consistent brushing and flossing is just as important as having regular dental exams and cleanings, but is it possible to brush your teeth “too much?” And if it is possible, how does over-brushing affect your oral health over time? […]

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