Frequently Asked Dental Care Questions

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Frequently Asked Questions

From COVID-19 procedures to billing questions and special services, we’d like to put your mind at ease. If you can’t find the answer to your question here, please contact us.

Billing & Payments

Do you take dental insurance on assignment for payment (also called direct billing)?

Yes, we offer direct billing. However, please note that you are responsible for any portion of the fees not paid by your insurer.

Yes, we can arrange payment plans. Please talk to any of the reception staff to arrange a workable payment plan for you. We don’t charge interest on plans that are 3 months long or less.

We understand that life happens and occasionally you may need to cancel an appointment. We don’t charge for cancelled appointments, however, we do ask you to give us at least 24 hours’ notice when possible to cancel or change your appointment.

Dental Emergencies

Do I need an appointment to see a dentist? I have a dental emergency.

Currently, because of Alberta’s COVID-19 restrictions, we can only see people who have an appointment and have been pre-screened.

However, if you need urgent treatment and you don’t have an appointment, please call us and we can arrange one for the same day most of the time. Learn more about our emergency dental care here.

Please phone us and our answering service will get you in contact with a dentist from the clinic as soon as possible. The good news is that many dental emergencies can be handled with a phone call, or perhaps a prescription called into a pharmacy.

COVID-19

Do I have to wear a mask in the clinic?

You are required to wear a mask at our clinic, both to protect yourself and others and as required by Alberta government regulations. Of course, during dental treatment your mask is removed.

If you have a personal objection or health reason to not wear a mask, please inform the receptionist at the pre-screening event so that the dentist can decide how to handle your situation. A referral or accommodation may be the answer. 

General Questions

Are you open extended hours?

Yes, we are. We take appointments as early as 7 a.m. and we stay open until 8 p.m. Monday through Thursday.  We’re open almost every Saturday from 8 a.m.–2:30 p.m. to better meet our patients’ needs. 

You’ll see the same dentist every time you visit us, except in cases where you need unscheduled emergency treatment and another dentist can see you sooner. You (and your family if applicable) are all booked with the same dentist unless you request otherwise.

Southgate Dental Centre is fully digital for taking X-rays and this allows us and you to view your X-rays on our monitors.

Digital X-rays are easier to share with dental specialists, easier to store, safer due to less radiation required, and better for the environment as no chemicals are required to develop the X-rays.

We use Cerec CAD-CAM technology to offer convenient same-day crowns. However, you first need a consult with the dentist to see if this technology is appropriate for your tooth or teeth.

We’re happy to offer Invisalign treatment. Before going ahead with treatment, your dentist will need a consult with you to decide if your problem is treatable with Invisalign clear retainers. 

We recommend bringing your child for a dental exam within 6 months of the eruption of the first tooth, which is generally between the ages of 6 and 12 months. With this timing, we can consult with you on bottle feeding, diet, and tooth care before problems start.

In a child’s dental exam, X-rays, cleaning, and fluoride treatment are only performed as necessary. Most children don’t require X-rays until around ages 5 to 7.

Our Office

For Your Convenience

For Your Convenience

  • Free parking
  • Free wifi
  • Evening and weekend hours
  • Accessibility for people of different abilities
+

For Kids

For Kids

  • Children’s playroom with a TV
  • Ceiling mounted TVs
+

For You

For You

  • Blankets and pillows (washed after every use)
  • Ceiling mounted TVs
  • Warm wipes after your appointment
+
  • Free parking
  • Free wifi
  • Evening and weekend hours
  • Accessibility for people of different abilities
  • Children’s playroom with a TV
  • Ceiling mounted TVs
  • Blankets and pillows (washed after every use)
  • Ceiling mounted TVs
  • Warm wipes after your appointment

Visit Our South Edmonton Location

Our Convenient Location

Find us conveniently located just off of Whitemud Drive in Southgate Centre.

Where to park?

We’re located in a shopping plaza with ample free, easy to find parking.

Address

10831 51 Ave NW
Edmonton, AB T6H 5T1

Contact Information

Hours

Monday
7 AM8 PM
Tuesday
7 AM8 PM
Wednesday
8 AM8 PM
Thursday
7 AM8 PM
Friday
8 AM4 PM
Saturday
8 AM2:30 PM
Sunday
Closed

Our Services

You should love your smile! Southgate Dental Centre can help you achieve the smile you’ve always wanted with esthetic dentistry. Ask us about our whitening and veneer services!

Esthetic Dentistry

If you have a broken or weak tooth, it may need a little TLC. Dental crowns improve the look, shape, and function of damaged teeth. Ask us about our restorative dentistry at Southgate Dental.

Crowns

Straighten your smile with Invisalign! This revolutionary aligner is a clear, affordable alternative to traditional braces and is suitable for patients of all ages. Ask us how Invisalign can help you.

Invisalign

At some point, you may need dental surgery. From tooth extractions to root canals, you can trust your experienced surgical team at Southgate Dental. Ask us how we can make your procedure comfortable.

Dental Surgery

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Our Blog

What is a Dental Emergency?

Health & Safety

What is a Dental Emergency?

Health & Safety

For the most part, we all know what to do when we have a medical emergency, but what do you do when you have a dental emergency? Like any other emergency, you must seek immediate care and book a same-day appointment with your dentist. Ensuring that your dental emergency receives treatment as quickly as possible […]

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June 1, 2021
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Dr. Kevin Hamm

For the most part, we all know what to do when we have a medical emergency, but what do you do when you have a dental emergency? Like any other emergency, you must seek immediate care and book a same-day appointment with your dentist. Ensuring that your dental emergency receives treatment as quickly as possible […]

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Tips to Overcome Dental Anxiety

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Tips to Overcome Dental Anxiety

Health & SafetyUncategorized

Do you remember being terrified of dental appointments as a child? Your dentist has your best interests at heart, but the process can be stressful. Regular exams and cleanings are vital to your dental health and fear and anxiety shouldn’t stop you from keeping your teeth healthy.  Thankfully, there are ways to relieve this stress […]

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April 20, 2021
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Dr. Kevin Hamm

Do you remember being terrified of dental appointments as a child? Your dentist has your best interests at heart, but the process can be stressful. Regular exams and cleanings are vital to your dental health and fear and anxiety shouldn’t stop you from keeping your teeth healthy.  Thankfully, there are ways to relieve this stress […]

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Common TMJ Exercises to Relieve Your Jaw Pain

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Common TMJ Exercises to Relieve Your Jaw Pain

Health & SafetyTMJ

Jaw pain can be the result of several different things but is commonly associated with issues in the temporomandibular joint. Several simple exercises can be done at home or at work to manage this discomfort. If you feel severe pain, it is best to consult a dentist for a professional assessment. If pain is mild, […]

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March 31, 2021
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Dr. Kevin Hamm

Jaw pain can be the result of several different things but is commonly associated with issues in the temporomandibular joint. Several simple exercises can be done at home or at work to manage this discomfort. If you feel severe pain, it is best to consult a dentist for a professional assessment. If pain is mild, […]

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